(MLS) is operated separately from Schneider with its own operating procedures, qualification requirements, training program, pay packages and benefits.

Contact customers by telephone regarding any changes in the estimate or time promised. Handle telephone inquiries regarding work in process and appointments.

Under general direction of the Director of Quality Assurance and in concert with the agencys mission and goal of sustaining high quality care/service delivery,

Skills required: Customer service experience, detail oriented, quality focus, problem solving, ability to work in high stress situations, multi-tasking,

Ability to read and comprehend simple instructions, short correspondence, and memos. Able to deal with problems involving several concrete variables in