Job Detail

Customer Service Representative

Customer Service Representative

Details Pressurewash Services

Kittery, ME

Job ID : 57536b6b7143765755324f386f696a5669413d3d

Job Description :

The Washbay Customer Service Representative will be responsible for managing customer service and developing an excellent customer experience for truck owner-operators at our Washbay in Kittery, ME.

This is a full-time permanent position. Employees should expect to work at least 40 hours per week. Hours are typically Monday thru Friday, roughly 7:00am - 4:00pm. There is flexibility to work some Saturdays, roughly 7:00am - 3:30pm, and to arrange and agree on one's schedule with our Washbay Manager, once hired.

Duties include:

  • Manage and administer customer payments in our point-of-sale (POS) system (Clover)
  • Develop a strong knowledge of our truck wash services and sell them to customers that arrive at our Washbay
  • Maintain a good rapport with customers and team members
  • Setup new customers in POS system
  • Be responsible for cashing out at the end of each day
  • Operate automated equipment when necessary
  • Occasionally pressure wash floors of refrigerated trailers
  • Use electronic system to activate equipment
  • Guide and instruct customers in our automated Washbay

General:

  • Create a physical environment that is clean and welcoming to our customers (owner-operators of trucks)
  • Keep exterior entry and surrounding area tidy and free from debris (sweep dirt, leaves and other debris)
  • In the wintertime, ensure a safe walking environment to our office (light shoveling, sand/salt)

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Masks are not required in our office and reception area. That said, masks are welcome and our customer areas has a plastic barrier between customers, as well as two large windows for ventilation.

Ability to commute/relocate:

  • Kittery, ME 03904: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location: One location

Company Details :

Name : Details Pressurewash Services

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Details

: Kittery, ME

: 18 USD HOURLY

: 10 days ago

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