Post a Job

Job Detail

Customer Support Specialist -$20/Hour - Partial Work from Home

Customer Support Specialist -$20/Hour - Partial Work from Home

Tend

Nashville, TN

Job ID : 57536b6b71433356554771356f53625168413d3d

Job Description :

At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience. Headquartered in Nashville and New York City, we’ve will have 19 dental studios by the end of 2021 and more to come.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

We’re searching for a compassionate & thorough Member Experience Specialist to provide concierge-like support to our patients. Working in a collaborative & engaging environment, you’ll truly impact and influence the overall Tend experience. This role is hybrid (partially working from home) and starts out at $20.00/Hour with an opportunity to earn up to an additional $2.00/Hour based on performance!

About the Role

  • Manage & carefully respond to inbound patient communications, by phone, text, & email.
  • Consistently deliver high-quality patient experience, keeping our Tend values at heart.
  • Communicate outbound to patients, in alignment with brand philosophy.
  • Schedule patients, using technology platforms.
  • Resolve patient issues & concerns, with proactiveness, patience, empathy and understanding.
  • Maintain confidential information, treating each patient interaction with compassion and sensitivity.
  • Boost patient lead conversion & recommend additional products & services during patient interactions.

About You

  • At least 1 year of customer / patient experience
  • Proven success in patient /sales conversion & engagement
  • Experience with various technology platforms used in support of customer / patient care
  • Understanding administrative processes for the patient experience team
  • Positive and proactive can-do attitude
  • Bilingual with English and Spanish language fluency is a plus
#hub2022

The Tend difference:
Tend is a place where dentistry is transformed into the empowering, human, and joyful experience it should be—for your patients, and for you.

We’re patient-obsessed:
The highest standard of care - Our providers always adhere to ADA guidelines
Outcomes over quotas - We respect provider autonomy and put patient needs first
Beautiful dental studios - Our award-winning spaces are designed to soothe and delight patients
An infusion of hospitality - We want your patients to look forward to seeing you

We’re provider-obsessed:
Warm, collaborative culture - We’re an inclusive, curious team that’s driven by excellence
Career development - We provide in-person mentorship and free, world-class courses
High-tech environment - Our dental studios are equipped with cutting-edge clinical technology
Top-notch compensation package - We offer best-in-class base pay and comprehensive benefits

Tend is an Equal Opportunity Employer:
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Details :

Name : Tend

CEO : Doug Hudson

Headquarter : New York, NY

Revenue : Unknown / Non-Applicable

Size : 51 to 200 Employees

Type : Company - Private

Primary Industry : Health Care Services & Hospitals

Sector Name : Healthcare

Year Founded : 2018

rpbcreative.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rpbcreative.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rpbcreative.com is the ideal place to find your next job.

Details

: Nashville, TN

: 20 USD HOURLY

: 103 days ago

Share Job :
Apply For Job

Related Jobs

Dialysis Manager (RN)-$10,000 Sign-on bonus

Select Specialty Hospital - Milwaukee - West Allis

Milwaukee, WI

Full Time

Clinical Advancement Program for RNs who would like to advance their skills with a PCCN certification and/or CCRN certification, both of which would include

Front of House Manager

Confidential

Minneapolis, MN

55000 - 65000 USD ANNUAL

Full Time

Your duties would include but not limited to: Overseeing front of house staff and expediting service for guests. First-Line Managers: 2 years (Preferred).

Carbondale, CO

25 - 32 USD HOURLY

Full Time

This role is ~70% office and ~30% field work, will vary (site visits as needed, staffing inspections. Possess technical experience in the PV and electrical

Banquet Server

Kiawah Island Golf Resort

Kiawah Island, SC

Full Time

Set up tables as assigned, servicing food and alcoholic / non-alcoholic beverages to guest tables according to Resort standards and group requirements.

New York, NY

108321 - 158304 USD ANNUAL

Full Time

Attend client meetings (onsite or remote) to communicate design, technical solutions, risks, and issues. Bachelor's degree (BA/BS) in a related field such as