Frontier Communications is seeking Director - Digital Technology to champion technologies, be part of the team that is building the solutions for tomorrow’s Contact Center. This role will define and drive best practices for the team, and tackle the complex development and implementation work. You will be engaged in the entire software development lifecycle from requirements to design to implementation to ownership of how we build. You will be helping make an impact by creating the next generation of new and improved functionality in our digital environment to provide our customers the online experience they deserve.

Responsibilities

• Build, maintain and enhance Contact Center technology platform and improve digital footprint
• Engage and collaborate with business and other IT stakeholders to drive the digital adoption, increase self-serve capabilities and drive call deflection
• Provide recommendations and implement solutions to improve scalability, quality, performance, and availability of platform
• Define, maintain and constantly evolve technology architectures
• Proactively manage a complex mixture of internal resources and external partners to achieve both best in class technology solution while achieving speed to market
• Drive operational excellence throughout the organization and partners including processes, governance, efficient working approaches, collaboration
• Ensure positive trends in key performance indicators
• Partner with PMO and product teams for on time delivery of solution, proactive risk mitigation and business impact during the transformation.
• Lead and mentor direct reports
• Manage department budget; review and approve related budget expenditure activities

Educational Requirements, Required Qualifications and Previous Experience

• Bachelor's Degree in engineering, technology, or related field
• 10+ years of technology experience, with at least 7-10 years of experience leading and managing software engineering
• 5+ years of delivery experience with full stack software technologies such as JavaScript, React or other JavaScript frameworks, and cloud platforms like Azure, AWS or GCP
• Experience leading large scale global multiple technology teams and program planning
• Demonstrated experience with technology simplification and rationalization of monolith application rationalization in agile environment
• Experience in executive communication, relationship building, decision making, stakeholder management
• Prior experience in a retail high-volume E-Commerce environment is preferred
• Experience integrating SaaS Chatbot platforms is preferred
  

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.