EXECUTIVE HOUSEKEEPER SUMMARY:

Provides supervision and direction for all Housekeeping activities of Shore Lodge and Whitetail Club to ensure the highest levels of cleanliness and guest satisfaction. The successful candidate will instill a strong atmosphere of service excellence.

A LITTLE ABOUT YOU:

· You are self-motivated with a positive outlook.

· Your team is engaged and enjoys contributing to the collective success of the department.

· You lead by example, fostering departmental teamwork and collaboration.

· You are highly organized and detail oriented with the ability to functionally multi-task.

WHAT YOU GET TO DO:

· Implement and maintain Housekeeping department standards.

· Responsible for hiring, training, and supervision of housekeeping staff. Prepare work schedules for staff and authorize payroll for the department based on needs. Complete new hire requirements.

· Perform interviews, and complete new hire requirements. Provide staffing, training, counseling, and performance reviews for departmental staff.

· Plan, organize, and monitor staff activities to ensure compliance with quality standards, including visual inspection of guestrooms and public areas including: guest rooms, restaurant, lounge, meeting rooms, lobby, common spaces, etc.

· Distribute and delegate workload to guarantee maximum productivity and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor hotel occupancy and make staffing adjustments accordingly.

· Anticipate guests’/associates needs and provide appropriate service.

· Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.

· Manage finances of housekeeping operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget. Operate within the established budget.

· Establish and maintain adequate supplies for efficient operation of department.

· Supervise the operation of linen, uniform, supply and storage rooms. Place linen, uniform, and supply orders as needed. Maintain inventory controls for uniforms, linens and supplies.

· Complete the established quotas for guestroom deep cleans, as well as inspections. Evaluate condition of furniture, fixtures, décor, etc.

· Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing training for Team Members.

· Participate in and promote safety, accident prevention and recycling efforts.

· Coordinate with other departments regarding housekeeping services/activities.

· Update and add departmental SOPs as needed.

· Maintain accurate and complete information regarding the local area, hotel, amenities, directions, activities, vendors.

· Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

· Must possess a minimum Associates degree or equivalent educational experience. 2+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in Hotel Rooms Management.

· Ability to build and maintain a positive work environment by managing, leading, working and communicating in a courteous and professional manner with all guests, co-workers and vendors.

· Ability to effectively deal with employees and external customers, often requiring patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information.

· Efficient use of PMS, Microsoft Office applications, Outlook, Excel, Internet Navigation etc…

· Knowledge of OSHA and Worker’s compensation, basic sanitation requirements/ controls and applications of chemicals.

· Basic math skills necessary to analyze reports, forecast and prepare budgets.

· An understanding of the timing of check-in’s/out’s process and how it impacts the guest experience.

· An awareness of all safety, state & federal sanitation and security procedures relevant to the department and property. Ensure department members are familiar with and adhere to them as well.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• McCall, ID 83638: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Housekeeping management: 2 years (Required)
• Hotel: 2 years (Preferred)

Work Location: One location

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