The Information Technology Infrastructure Manager reports to the Chief Information Officer. They supervise professional and technical staff, serve as a technical resource and is responsible for the technical services, management, coordination, and planning of end user support functions and infrastructure components that support the Court's information systems.

DUTIES

• Plans, organizes, coordinates, and directs a variety of operations, security, network, systems and application deployment either hosted in the cloud or on premise, service desk, and support functions of the Infrastructure Unit in the information technology division.
• Manages the day-to-day information technology operations; oversees the IT service desk and user support, maintenance, monitoring and troubleshooting of the Court's computer systems including applications, databases, servers, storage, desktops, networks, security, audio-visual and telecommunications, and all aspects of the IT infrastructure; and serves as a technical resource.
• Troubleshoots difficult and complex problems with applications; researches, tests and isolates problems; and designs and implements solutions in order to maintain applications that adequately automate and assist the Court.
• Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; provides technical assistance and guidance; directs the design, development and implementation of new projects; establishes budgets and timelines to implement new or enhanced equipment, systems, programs or projects; and monitors progress.
• Manages the provision of technical support and services to Court users, justice partners and the public; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for users.
• Assists the Chief Information Officer by providing system application and technical expertise to facilitate development goals, policies, standards and procedures.
• Supervises, motivates, and evaluates IT staff; delegates work; provides technical and professional skills training; manages performance issues; makes recommendations regarding the hiring, promotion and disciplining of employees. Assumes managerial responsibilities for the Information Technology Division in the absence of the Chief Information Officer.
• Analyzes business needs, develops and recommends plans/solutions for meeting the information systems and technical support needs of the Court.
• Evaluates vendor proposals for purchases of technology solutions and services to assure adherence to technical specifications and business needs.
• Provides recommendations to the annual IT division budget.

QUALIFICATIONS

Education: A Bachelor's degree in Computer Science, Management Information Science, Business Administration or a related field is highly desirable.

Experience: At least five (5) years of progressively responsible experience in planning, deployment, administration of technology infrastructure and user support for networks, voice, security, audio-visual, servers, storage, and desktop technologies. Two years in a lead or supervisory role preferred.

OUR PERKS!

• Fully covered health benefits (medical, vision, dental)
• Free parking
• Generous PTO & Sick leave
• Paid holidays
• Professional Development Days
• Wellness Day
• Tuition Reimbursement
• Retirement Plans
• Plus More...

Job Type: Full-time

Pay: $105,318.37 - $133,414.16 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Application Question(s):

• Briefly tell us about your background and experiences that have prepared you for this opportunity. Include any and all education and training that apply.
• Please describe your experience in deployment, migration, and management of technology infrastructure and applications using cloud technologies and services providers.
• Please share a past complex project where you were responsible for developing the strategy, identifying the project teams and leading those teams. Detail specific steps taken to ensure a successful outcome. Identify any obstacles or road blocks faced and how you managed them.
• Describe your experience directing the work of technology staff and include the number of staff you supervised, their job titles or roles. Also describe the greatest challenges you faced as a manager and the methods you used to be effective in your role.

Work Location: One location

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