5+ years of Operational or Financial experience in driving change in a Call Center environment. Experience in the financial planning/forecasting process and

Ensure all clerical work and paperwork is prepared to provide up-to-date reference and to comply with regulatory requirements and established guidelines.

Coach and develop Customer Service Representatives in all areas of performance including metrics and behaviors. 3+ years customer service experience.

Bachelor's degree in engineering, construction management, project management or another related field preferred or equivalent experience in industry.

Primary responsibilities include completing accurate data entry, packaging returns for pick up, answering phones, scheduling appointments and greeting clients.