Description: Reputable Community Healthcare Clinic seeks Full Time Bilingual Medical Receptionist
Join an organization which is respected and well loved by the Community we serve!

What you will do at AMC: The Bilingual Receptionist acts as first point of contact by serving AMC’s mission in a culturally competent manner. Provides the highest level customer service care to the Clinic’s diverse communities.

• Check in patients, process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer;
• Confirms patient I.D., verifies patient insurance eligibility, acquires patient financial status, collects copays as appropriate, and/or collect fees from patients;
• Verifies eligible county, state, and federal programs and assists with enrollment and in eligible programs including sliding fee program;
• Discusses overdue payments with patients, creates billing notes for outstanding fees and routes messages to billing department as necessary;
• Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions received;
• Conducts confirmation calls to patients the day before their appointment as a reminder;
• System knowledge (EPIC); creating new patient charts, and updating EMR as needed;
• Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines;
• Acts as a patient navigation resource on various health center programs and community resources;
• Other duties as assigned.

Requirements: The Receptionist at Alliance Medical Center has the following qualifications and skills:

• High school diploma or general education degree (GED), required;
• Ability to multi-task and effectively present information, respond to questions and requests from patients, co- workers, and others as necessary, required;
• Bilingual Spanish, required;
• Basic computer skills including typing, internet and web application, MS Office (Word, Excel and Outlook), required;
• Good technical abilities using web based applications, required;
• Is detail-oriented in collecting, tracking, and monitoring information, required;
• Must have 1-2+ years’ work experience in an Inpatient/Outpatient medical/dental/behavioral health setting in a Call Center or Receptionist position, required;
• EMR knowledge required, EPIC EMR preferred;
• FQHC work experience, required.

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Work Schedule: *
This position is expected to work onsite and is not remote.

Job Type: Full-time

Pay: From $21.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Healdsburg, CA 95448: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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