Position: Product Support Specialist

Reports To: Product Manager

Summary of Duties and Responsibilities:

Overview: We are seeking a highly motivated and experienced Product Support Specialist to join our team. The Product Support Specialist will be responsible for providing technical support and assistance to customers and internal team members regarding our products and services in the automotive aftermarket industry.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing technical support and assistance
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Conduct tests on alleged defective products to determine the root cause of the issue
• Document test results and provide detailed reports to relevant parties
• Collaborate with quality assurance and engineering teams to identify and resolve product defects
• Assist in the development of processes and procedures related to product testing and defect resolution
• Collaborate with cross-functional teams to identify and resolve product defects or issues
• Maintain up-to-date knowledge of our products and services and industry best practices
• Assist in the creation of technical documentation and training materials
• Participate in continuous learning and professional development opportunities

Requirements:

• 3+ years of experience in a technical support or customer service role, preferably in the automotive aftermarket industry
• Strong problem-solving and communication skills
• Experience with CRM software and Microsoft Office suite
• Familiarity with automotive systems and components
• Associates or Bachelor's degree in a related field is preferred, but not required
• Physical ability to lift up to 50lbs on a regular basis

We offer competitive pay and benefits, as well as opportunities for growth and development within the company. If you are passionate about the automotive industry and enjoy helping customers, we encourage you to apply for this exciting opportunity.

Job Type: Full Time

Schedule: Monday – Friday

Work Location: One location – West Bridgewater, MA

Please reference the phrase “Be Ahead” when you submit your resume.

Job Type: Full-time

Pay: From $18.00 per hour depending on experience

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• West Bridgewater, MA 02379: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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