Bachelors degree in information technology or relevant field. IT Support Specialist primarily responsible for assisting staff with hardware and software issues

Responsibilities may include interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and

Provide training/share knowledge on basic processes, tools and procedures (e.g., Salesforce, accommodations, etc.),. Manager on high-risk investigations.

Assist with field operations as needed with regards to client relations, special assignments. Must have the ability to develop and write spreadsheets, graphs,

Guide customers through the Capitalize rollover experience and answer their questions through chat, e-mails, and phone calls.