Mission Statement:
Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:
It is the mission of the Bay Cove Treatment Center to help opiate addicted individuals achieve a recovering lifestyle. This mission is accomplished through the use of methadone medication as a treatment agent (either through the modality of detoxification or maintenance) and by intensive outpatient individual and group counseling, weekly drug screening, and added services including case management, HIV/AIDS treatment, and family/couples counseling as needed. This is a non-exempt position.
Supervisory Responsibilities: N/A

Essential Functions of Position:

• Answer phone lines, transfer calls as appropriate
• Use remote to admit clients into the clinic
• Being mindful of unknown persons at the door and questioning any unknown person.
• Check clients into the Treatment Center using AMS
• Accept payment from clients who pay a fee and give payment to Office Manager.
• Ensuring all clients present a photo ID prior to being checked in
• If client arrives at the incorrect time to inform the client politely he/she has arrived at an inappropriate time and have them go upstairs to speak with their counselor.
• Ensuring no more than 5 clients are in the waiting area at one time.
• Monitoring male and female bathrooms, allowing only 1 person to enter at a time and to sign the log.
• Monitoring clients for impairment and notifying nursing as appropriate
• staff is to be in pre-waiting area with clients).
• Alert appropriate staff (Director, Office Manager, Nurse Manager) as to any disruptive or suspicious occurrence as soon as possible
• Writing up incident reports as needed.
• Monitor noise level, gently reminding clients to lower voices, avoid shouting, singing etc.
• Alert Bay Cove Security to potential trouble as warranted.
• Ensuring all clinic policies are being observed by clients while in the clinic area.
• Informing clients of notices left for them by staff
• Helping to Ensure order in waiting area
• Working effectively with staff
• Ability to remain level headed in a stressful environment
• To remain on duty and wait patiently until the nurse has completed her count, locked the safe and leaves the building.
• Providing excellent customer service to consumers

• Reception, security and excellent customer service skills
• The ability to communicate effectively with clientele and staff
• Maintaining proper boundaries with clientele
• Experience in human services work strongly preferred

• Good organization and communication skills
• Reliable
• Calm demeanor
• Must be responsible and flexible
• A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

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