Summary

The System Administrator is responsible for all administration areas for Windows, Linux, VMware systems, storage, and associated components. In collaboration with Server Administrator, the System Administrator will be responsible for the following:

• Installing, configuring, and updating hardware and various third-party software

• Establishing and maintaining user accounts

• Assisting with backup and recovery tasks

• Monitoring and implementing security controls

• Creating and maintaining documentation

• Adhering to organizational policies and procedures

The System Administrator can quickly and accurately troubleshoot issues, has the drive to solve problems, and has exceptional computer proficiency skills. An aptitude to be patient and the ability to communicate at all levels are necessary. The ability to participate in an on-call rotation is required.

Responsibilities

• Execution:

• Manage accounts, access, and authentication to systems and equipment

• Participate in planning, execution, validation, and administration of data redundancy and backup/recovery systems

• Install, update, and troubleshoot various hardware and software

• Monitor system hardware availability, functionality, and health including logs, performance, capacity, serviceability, and recoverability

• Triage IT ticket queue to resolve issues professionally or escalate promptly to ensure all incidents and service requests are resolved against SLAs and with the highest customer service standards

• Collaboration:

• Ability to manage multiple projects activities and problem-resolution tasks

• Act as tier 3 PC support specialist, working and communicating directly with Workplace IT and clients to resolve escalation issues promptly

• Identify and suggest possible improvements on any system or software administration procedures and processes

• Communication:

• Develop and document system administration standard operating procedures

• Provide feedback or suggestions from customers to the appropriate internal team

• Communicate scheduled system maintenance to affected parties

• Flexibility:

• Ability to adjust priorities as daily workflow requires

• Perform other related duties as required or assigned

• Ability to work after hours and on weekends when required

Required Education and Experience

• 2-year technical degree with four years applicable experience or six years applicable experience.

• 3-4 years of Windows Operating System Administration experience

• 3-4 years of VMware Virtualization experience

• 3-4 years of Backup / Recovery software experience

• 3-4 years of Patch Management experience

• Ability to manage time and work within given timelines to meet milestone dates

• Ability to work independently in a team environment and maintain a positive working relationship with co-workers

• Ability to follow oral and written technical instructions

• Ability to assess an issue and independently act when approval is not required

• Ability to work weekends and after hours when required

• Ability to work quickly and decisively under pressure

• Willingness to research, learn and implement new technology

• Willingness to learn new skills – self-starter

Job Types: Full-time, Part-time

Pay: $62,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• On call
• Weekend availability

Experience:

• VMWare: 4 years (Required)
• Linux: 4 years (Required)

Work Location: One location

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