Job Description

Rocky Mountain Truck Centers is a fast growing company that has been in business for over twenty years and offers competitive benefits, healthcare and paid time off.

We're seeking Weekend Fleet Managers / Dispatchers for our Brighton, CO location. This is a full time weekend shift with the opportunity for overtime. The shifts are- Friday-Sunday: Overnights- 6pm-6am (3-12hour shifts) and the additional 4+ hours can be made up in the week if wanted.

Position Objective: The Fleet Manager is the liaison between customers and the field technicians. Create and track the Work Order and dispatch a technician. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.

Job Responsibilities

• Answer incoming phone calls, create WOs and dispatch technician in a timely and friendly manner.
• Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)
• Prepare, open, maintain and close repair orders.
• Write up customer’s vehicle problems accurately and clearly on repair order.
• Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line.
• Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.
• Explain work and all charges to Customer
• Maintains high customer satisfaction standards
• Maintain follow-up program on service repairs done and additional items found in need of repair.
• Handle customer inquiries on the phone
• Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.

Qualifications

• High school diploma or GED.
• Some College- Degree not required.
• Fleet Management / Dispatching / Scheduling Experience a plus
• Proficient in Windows, Office: Word, Excel, Outlook, Website navigation
• Must be able to multi-task
• Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
• Must be able to work weekends, and holidays

Rocky Mountain Truck Centers provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Night shift
• Weekend availability

COVID-19 considerations:
Disinfecting workstations after each shift and user, masks and other precautions.

Experience:

• Dispatching: 1 year (Required)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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