Requisition ID: 2022-5997
# of Openings: 1
Location: US-UT-Logan
Category: Customer Service/Support
Position Type: Benefited Full-Time
Job Classification: Exempt
College: Auxiliary Enterprises
Department: Dining Services
Advertised Salary: Minimum $42,000 dependent on experience plus excellent benefits

Overview
The primary duty of the Catering Operations Manager (Manager I) in their management role is to ensure that all University Catering events meet the standards of the company: employee conduct, event presentation, and timeliness in all aspects of the events University Catering is a part of. Foster relationships with Event Services team, USU Departments and the campus community. Promote and exemplify Dining Services' Mission of "Creating an Excellent College Experience" including our P.R.E.D.I.C.T. core values, as well as the University Catering mission of Exceeding Expectations, Every Event, Every Time.


Responsibilities

• Makes regular onsite inspections of catering events to ensure standards of customer service, timeliness, employee appearance, cleanliness and sanitation, food quality and presentation are being met. Makes on-the-spot corrections thru Supervisors, emphasizing the importance of their role in maintaining standards. Collaborates with the Catering Sales and Events department to assure success of each event. Responsible for obtaining and controlling access to event venues for catering teams.
• Works closely with Dining Services Central Hiring Team to ensure adequate staffing levels to meet the variable demands of catering. Supervises, creates and updates the weekly schedule as changes occur during the week. Approves time off requests, monitors trade board entries, and help staff cover shifts when needed. Approves or flags employee hours in Aggietime on a daily basis. Monitors and maintains labor costs utilizing the Daily Report KPIs.
• Develops and implements policies and procedures for University Catering. Oversees all aspects of employee training to include tracking of certifications as appropriate. Develop and maintain department culture of "Creating an Excellent College Experience" including but not limited to monitoring eNPS thru Qualtrics and promoting the NECTAR program. Conducts employee Performance Appraisals each semester.
• Works with Business Manager, Executive Director and Executive Chef in developing an annual budget to include a 3-year rolling Capital Purchasing Plan. Maintain par inventory counts of front of house equipment by overseeing FOH inventory. Continually improve presentation of events by keeping up with current trends. Make purchases of necessary items throughout the year within budgetary restraints.
• Coordinate maintenance needs of the University Catering Fleet of Vehicles with the Dining Services Maintenance Tech or Utah State University Motor Pool as needed.

Qualifications
Minimum Qualifications:

• 5 years of related experience or an equivalent combination of education and experience
• ServSafe Certification or equivalent

Preferred Qualifications:

• 3 years Supervisory/Management experience
• 3 years Catering/Events experience

Knowledge, Skills, and Abilities:

• Proficient Computer Skills (MS Office)
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Ability to train and supervise employees.
• Ability to coordinate and organize schedules.
• Ability to deliver excellent customer service and satisfaction.
• Ability to foster team work.

Required Documents
Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"

2. Cover letter to be typed/pasted at the end of your application (iForm)

3. Letter(s) of Recommendation to be typed/pasted at the end of your application under "Other Documents" (iForm)

**Document size may not exceed 10 MB.**


Advertised Salary
Minimum $42,000 dependent on experience plus excellent benefits

ADA
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.


University Highlights
Utah State University (USU) was founded in 1888 and is Utahs land-grant and space-grant university. USU is one of only 146 research institutions in the U.S. classified as R1 "very high research activity" by the Carnegie Classification of Institutions of Higher Education. As one of the two premier research institutions in Utah, USU provides a high-quality education at an affordable price. With its main campus in Logan, the university serves approximately 27,500 students, including 24,255 undergraduates and 3,171 graduate students. USU Online has served students from all 50 states and 55 countries for 25 years.

USUs statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 masters and 42 doctoral degrees. Learn more about USU.

A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.

The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.

USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.

USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the universitys ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.


USU Land Acknowledgment

Please visit our website to learn about Utah States land acknowledgment of the eight tribes of Utah.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Matthew Pinner, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, Ut 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

U.S. Department of Education, Denver Regional Office, 303-844-5695, OCR.Denver@ed.gov

• updated 11/2022

To apply, visit https://careers-usu.icims.com/jobs/5997/catering-operations-manager/job?in_iframe=1

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