Aperture Pet & Life is a leading online retailer, manufacturer and distributor of products and solutions for saltwater aquarists as well as freshwater, reptile and amphibian ecosystems and habitats. With one of the pet industry’s largest YouTube platforms, and through its banner brands including Bulk Reef Supply, Neptune Systems, EcoTech Marine, Aquaillumination, Leap Habitats and others, the company offers its customers the products and resources they need to create thriving ecosystems.
We are looking for doers, thinkers and creators. Our culture thrives by putting the customer first. At Aperture, it’s about each person bringing their own unique skills and passion to a thriving and constantly evolving environment.
What we are looking for:
We are looking for an experienced Customer Service Representative to provide timely and accurate assistance to customers with a variety of needs relating to their orders, aquariums, reef systems, fish and other living organisms.
What you’ll do:

• Provide support for customers utilizing an in-bound telephone system, email, fax, live chat, walk-in and will-call
• Answer questions from customers on various aspects of our products, aquariums, reverse osmosis, reef systems or other related questions
• Assist customers with processing their orders, returns, and refunds
• Respond to customer concerns by recommending the best course of action according to established department policies and procedures
• Participate in continuous education in the saltwater aquarium industry to include time spent in product research and testing
• Participate in team development of quarterly and annual project-based goals and perform self-directed activities to support completion of goals.

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What we require in education, experience and skills: *

• High School diploma or equivalent plus a minimum of one-year telephone customer service, retail or other related experience
• Previous experience with saltwater reef systems
• Familiarity with reverse osmosis and reverse osmosis/de-ionization systems utilized in the saltwater aquarium industry
• Demonstrated understanding of water elements and their function within the reef aquarium
• Demonstrated working knowledge of equipment utilized in the saltwater aquarium industry
• Strong customer service orientation and commitment to company core values
• Organized, detail-oriented and able to concentrate on details with interruptions
• Thrive in a self-directed, motivated, entrepreneurial environment

Aperture is a growth company that looks for team members to grow with it. Aperture offers competitive benefits including health insurance and 401k match, a hybrid working environment, parental leave and a diverse and inclusive culture with boundless opportunities for personal and professional development. No matter from which of our 3 locations or if a team member works from home, every Aperture employee shares one galvanizing mission: To enrich lives through thriving ecosystems.

Job Type: Full-time

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