Bright, talented and highly-organized professionals who are interested in supporting Minnesota’s vulnerable adult protection system are encouraged to consider an outstanding career opportunity with Customer Elation.

Our Accountabilities

• Adhere to Customer Elations call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
• Create exceptional caller experiences that deliver meaningful connections with customers and callers.
• Maintain accuracy, mindfulness, and a strong attention to detail in written communication. Cross T's and dot I's, use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
• Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
• Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

Your Key Attributes

• You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
• You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
• Your ability to understand and anticipate your customer's need. You are service-oriented.
• Your laser-focus and high attention to detail allow you to accurately depict the spirit of a message, while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
• You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
• You are positive and professional with a high degree of emotional intelligence.

Customer Elation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

We are currently seeking full-time and part-time positions for evenings and weekends. Other shift times may be available after training and with experience and tenure. Applicants must be 17 years of age or older to apply.

Job Type: Full-time

Pay: From $17.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hutchinson, MN 55350: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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