The Washbay Customer Service Representative will be responsible for managing customer service and developing an excellent customer experience for truck owner-operators at our Washbay in Kittery, ME.

This is a full-time permanent position. Employees should expect to work at least 40 hours per week. Hours are typically Monday thru Friday, roughly 7:00am - 4:00pm. There is flexibility to work some Saturdays, roughly 7:00am - 3:30pm, and to arrange and agree on one's schedule with our Washbay Manager, once hired.

Duties include:

• Manage and administer customer payments in our point-of-sale (POS) system (Clover)
• Develop a strong knowledge of our truck wash services and sell them to customers that arrive at our Washbay
• Maintain a good rapport with customers and team members
• Setup new customers in POS system
• Be responsible for cashing out at the end of each day
• Operate automated equipment when necessary
• Occasionally pressure wash floors of refrigerated trailers
• Use electronic system to activate equipment
• Guide and instruct customers in our automated Washbay

General:

• Create a physical environment that is clean and welcoming to our customers (owner-operators of trucks)
• Keep exterior entry and surrounding area tidy and free from debris (sweep dirt, leaves and other debris)
• In the wintertime, ensure a safe walking environment to our office (light shoveling, sand/salt)

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Masks are not required in our office and reception area. That said, masks are welcome and our customer areas has a plastic barrier between customers, as well as two large windows for ventilation.

Ability to commute/relocate:

• Kittery, ME 03904: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

rpbcreative.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rpbcreative.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rpbcreative.com is the ideal place to find your next job.