Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 67 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 18 branch offices in southeast Michigan…soon to be 20! We have over 400 team members, more than 140,000 members, $3.3 billion in assets, and a 95% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press ten years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: Ensures the stability, security, and reliability of MSGCU’s networks for members, team members, and other stakeholders by designing, planning, implementing, testing, measuring, and otherwise managing related hardware, software, interfaces, implementations, and projects.

Essential Duties and Responsibilities:

• Ensures an appropriately high level of network security by developing and gaining approval of documented new processes that further enhance security. Executes and/or ensures execution of existing information security related policies, practices (e.g., system backups), and security audits that are proactively planned and carried out internally, as well as in response to internal and external security audits, examination reviews, etc.
• Ensures stability and reliability of MSGCU’s wide area networks (WANs), local area networks (LANs/VLANs), wireless networks, virtual private networks (VPNs) , telephone network (TeleCom) and storage area network (SAN), collectively “MSGCU’s networks”, through performance and security monitoring and proactive hardware, firmware, and software updates, etc.
• Ensures effective and secure integration of MSGCU’s networks with third-party interfaces, cloud-based software as a service (SaaS), etc. by designing, planning, configuring, and implementing secure interfaces, hardware, and software.
• Ensures optimal uptime for members, team members, and other stakeholders by systematically measuring; proactively testing; reporting against service level agreements (SLAs); analyzing the nature and patterns of issues requiring troubleshooting; and developing immediate and longer-term resolutions for servers, physical and virtual, MSGCU’s networks, third-party systems, and other related hardware and software.
• Ensures the effectiveness of MSGCU’s business continuity (BC) and disaster recovery (DR) plans by researching, designing, implementing, reporting, and fully testing the technology, interfaces, processes, and procedures in order to best position MSGCU for a highly responsive recovery.
• Creates and maintains documentation of MSGCU network design and architecture framework using Microsoft Visio or similar programs.
• Serves as project lead, subject matter expert (SME) or project team member, as appropriate, for design engineering, implementations, migrations, testing, upgrades, etc..
• Develops network planning policies and procedures related to network systems, networking principles and practices, both in software and hardware infrastructures.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Uses active listening skills to gain insight and understanding into the needs of stakeholders and members in order to troubleshoot, and develop secure member-focused technology solutions.

• Tech Savvy: Readily learns and adopts new technologies. Understands emerging technical skills, knowledge, or capabilities and how they could be adapted to benefit MSGCU.
• Manages Complexity: Understands complex systems and business processes and asks the right questions to analyze situations, uncover root causes, and solve problems. Highly solutions-oriented, with strong attention to detail, reasoning, and mathematical skills.
• Action Oriented: Willingly takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Exhibits confidence under pressure and bounces back from setbacks.
• Plans and Aligns: Plans work appropriately prior to taking action and effectively prioritizes work to meet commitments. Develops appropriate contingency plans.
• Optimizes Work Processes: Identifies the most effective and efficient technology processes to achieve objectives, with a focus on continuous improvement and cost efficiency.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively: Communicates effectively with technical and non-technical audiences, effectively explaining feasible courses of action and providing actionable feedback to keep projects moving forward.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.

• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels and applies lessons learned from hardships and mistakes.

Essential Preparation and Experience:

• Bachelor’s degree in Computer Information Systems or Business Administration; and
• 3 years of experience in a similar role or the equivalent combination of education and relevant work experience. Experience must include:
  • Managing and administering networks including system design, planning, configuration, implementation, and troubleshooting.
  • Configuring and supporting VMWare virtual server environments, SANs, telephony and telecom systems, Cisco switches and routers, wireless networking, and network data backup systems.
  • Network and IS security components, including Checkpoint Firewalls, intrusion detection systems, anti-virus software, data encryption, and other industry-standard techniques and practices.
  • Working with security systems and implementation procedures inclusive of protocols and practices in the use of data integrity, protection, and fraud vulnerabilities in highly regulated settings, such as insurance, finance, healthcare, etc. Must be knowledgeable about current regulations regarding non-public information and privacy legislation.
• Certifications such as Network+, Security+, CCNA, CCNP, CCIE, MCITP are a plus.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 30 pounds.
• Normal working hours will be MSGCU’s standard branch and administrative office hours of operation, however, occasional after-hours maintenance and flexibility to be on call before/after normal work hours, including weekends and holidays, is required.