Job Description – Service Office Assistant

Lakes Region Heating and Air Conditioning is seeking a dynamic, energetic and charismatic Service Office
Assistant to join our team as we grow. Lakes Region Heating and Air Conditioning strives to provide our customers with the best service possible. We provide emergency call, repair, maintenance, and installation services for customers throughout most of New Hampshire.

This position will be Monday - Friday 40 hours per week.
Benefits include paid holidays and vacation, insurance and retirement
Wages will be determined by applicant’s experience and qualifications.

Knowledge of outlook, excel, Microsoft word required.

Ability to work independently recommended.
Position Responsibilities:

• Handle office related tasks including answering phone calls, recording daily contact logs, responding to email requests for information, scheduling and dispatching appointment tickets
• Perform reception duties in an efficient, professional and courteous manner
• Assist the Service Manager with daily tasks including but not limited to organizing and maintaining service stock of service parts, reaching out to customers to schedule maintenance and repair appointments, checking in deliveries, and updating customer information in our service software
• Staging parts the next days service work
• Assist with maintaining and ordering of office supplies, and general cleaning duties as set forth by the Office

Manager

• Assist the Service and Office Managers in creating written communications for customers and employees
• Assist the owner in making new installation job folders
• Perform other duties as assigned by the Owner, Service and Office Managers

86 Bay Hill Rd.
Northfield, NH 03276
603-286-2290

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

COVID-19 considerations:
We follow current state guidlines.

Education:

• High school or equivalent (Preferred)

Work Location: One location

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