About the role:

The Product Manager (PM) has overall accountability for a product line. The PM is responsible for maximizing product position in the marketplace, increasing the profitability of existing product features, and introducing new product features to the product line. The PM defines product release requirements and works with Product Owners (POs) to decompose requirements into a prioritized product backlog. The PM works with Product, Marketing, Sales, Client Success, and other business units as necessary to define and execute on the product Go-To-Market strategy. The Product Manager is the evangelist for the product, owning and measuring product success through active monitoring of KPIs such as feature adoption, performance, and support requests.

What you’ll do here:

• Collaborates with Product Leadership on the definition of the Product Vision, Strategy and Roadmap.
• Engages with clients, partners, and stakeholders (i.e. Client Summits, NIHITO visits, Industry Events) to identify strategic initiatives and specify market requirements for current and future product features.
• Understands and leverages data gathering mechanisms that influence the product vision, including market/client surveys, win/loss data, and competitive intelligence information.
• Able to articulate and quantify business value of product initiatives with data-driven decisions.
• Partners with UX, Product, and Engineering to distill large concepts into small, deliverable projects with minimal guidance from leadership.
• Manages the entire Product Management Lifecycle (PML) from strategic planning to tactical activities.
• Demonstrates ability to “dive deep” and provide mentorship to POs when necessary to ensure quality user stories, acceptance criteria, and GTM materials (i.e. external copy, release notes, training).
• Actively participates in Agile/Scrum ceremonies (Grooming, Sprint Planning, Sprint Review, etc.).
• Accountable for product release notes, training, and GTM activities to ensure successful product launch.
• Continually learns and deepens knowledge of our system, product features, and user experiences.
• Influences a positive, united team culture to achieve success within the Product and Engineering team.
• U.S. Citizen or Permanent Resident status required
• Visa Sponsorship not available

About you:

• BA/BS in Business, Engineering, or a related field, or equivalent specific industry experience.
• 4+ years Product Management experience.
• One or more Product Management certifications (i.e. CSPO, CSM, PMI-ACP, PMC I-IX).
• Highly skilled with Agile methodologies (Scrum, Kanban, XP, and/or SAFe).
• Proven track record of delivering multi-phase projects (initiation to execution) in an Agile structure.
• Highly skilled with Product Management and Business Analysis tools including diagraming tools (i.e. MS Visio, LucidChart), spreadsheets (i.e. MS Excel, Google Sheets), and Agile collaboration software (i.e. Atlassian suite, Rally, Trello).
• Highly skilled in documenting and analyzing workflows, business processes, and operational systems.
• Demonstrated ability to break down software projects into phases, including epic identification and deriving actionable user stories from epic requirements.
• Enjoy working in a team-oriented culture and able to work in a dynamic, fast-paced work environment.
• Results-oriented with a demonstrated sense of urgency and the ability to assess situations and make clear, data-driven decisions.
• Excellent internal / client-facing written and verbal communication skills.
• Strong organizational and task management skills, including attention to detail and multitasking skills.

Bonus points if you:

• Have experience with property management and/payment processing or resident billing.