Maverick’s Sports Grill
503 South Front St.

Mankato, MN

Server - Job Description

Maverick’s Sports Grill is a one-of-a-kind Dining Experience. Enjoy viewing all sporting events on our Jumbotron and many TV’s. Come see our display of Minnesota State Mavericks Hockey,
Football, and Basketball themed wall murals and our player memorabilia.

Outstanding customer service, healthy & delicious food options, beverages for every taste, family friendly, and a sporting environment like no other is what Maverick’s Sports Grill is all about.

Maverick’s offers Competitive wages, Bonus potential, Paid time off, and Meal Discounts.

What is Passionate Hospitality?

The act of receiving and entertaining guests in a friendly and generous way; it is making them feel welcome. Creating hospitality with guests is crucial to our success. We build relationships.
How can YOU exhibit hospitality every day?

Qualifications

The position requires a high school diploma and/or GED equivalent. Other qualifications required are outstanding interpersonal communications skills, ability to work very well in a fast- paced team-oriented environment, exceptional ability to engage with guests and consistently project a professional and incident-free dining experience for our guests; strong organizational and multitasking skills are also required.

Position Summary

As a server for Maverick’s Sports Grill, we expect you to have fun, be engaged, and take care of the guest. What makes our servers different from everyone else is we give you the opportunity to be yourself. You don’t have a ‘script’ to follow; we give you free reign to customize your guests’ experiences to what they want. We trust you to do this and we’ll help you get there.

Essential Duties & Responsibilities

Below are the four main categories of your training. You may believe you have all these attributes & knowledge; that is entirely possible. However, we want to make sure you understand our expectations and a little review never hurt anyone. Of course, the expectations are not limited to the key points below; they are simply a snapshot.

Passionate Hospitality

• This looks different person to person – show yours
• Pay attention to the little things – your guests will appreciate it whether they realize it or not
• Read your guest and anticipate their needs
• Have a positive attitude and smile!

Salesmanship

• Be genuine. No script. Show your personality
• Your guests should know your name – because you introduced yourself and not because they read it on the check.
• Build your own little business. Keep the guests coming back for more
• Having complete awareness of the atmosphere.
• Sell to your guest. Guide them through their experience. Give them options.
• Talk to your guests. Build relationships.

Service Standards

• Prepare for your shift – proper uniform, great attitude, ready to work
• Adhere to the service cycle; our guests expect timeliness and correct service
• Know how to serve and handle our products
• Be aware of the entire floor – not just your own section
• Consolidate your steps

Knowledge

• Be prepared to answer all sorts of questions about our food, beer, wine, AND our company! (If you don’t know the answer to something, don’t guess, find out…)
• Know how to serve a bottle of wine – not stuffy and conservative, but correct procedures.
• Continue to learn and ask questions, collaborate, and learn from your peers.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with coworkers and supervisors. This would include but not be limited to: resolution of conflicts in a positive manner; courteous treatment of staff, guests, vendors, and visitors; professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of Maverick’s Sports Grill by being engaged in the business, treating every coworker, contact and guest with respect and dignity, and without discrimination of any kind.
• Check customers’ identification and confirm that it meets legal drinking age.
• Participate in and satisfactorily complete all required training for the applicable position.
• Perform all other duties as assigned.

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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