Software Analyst

The University of Tennessee, Knoxville

Office of Information Technology

IT Software Analyst

The University of Tennessee, Office of Information Technology Applications Group is seeking applicants for the position of IT Software Analyst. Market Range: MR13

The IT Software Analyst manages and participates in the complex and mission-critical technical analysis, design, modification, development, testing and documenting of complex software solutions that will execute independently or as part of a larger information system under the direction of senior staff. Business processes include programming to support the administrative, academic, and research mission of the University. This position will report to the IT Manager, Business Information Systems.

Duties and Responsibilities:

• Maintains, deploys, designs, tests, and leads medium to large scope projects under the direction of senior staff
• Identify and work with peers to correct issues in current production application systems
• Independently analyzes and solves complex technical problems
• Work with campus project partners to help define needs, often across multiple functional areas
• Use innovative solutions to solve problems and modifies solutions when competing policies are present
• Perform maintenance, upgrades, and testing of enterprise applications
• Interacts with external vendors and contractors for technical solutions
• Enhance, expand and extend current application/systems to add new functionality
• Manage licenses for purchases products and software
• Develop documentation as necessary to complete specific assignments
• Coordinate system upgrades for purchases software solutions
• Research emerging technical trends and techniques
• Perform other related duties as required

Required Qualifications:

• Bachelor’s Degree and three (3) years applicable experience, or equivalent combination of education and experience
• Three (3) years of IT application design and development or analyst experience
• Experience maintaining and supporting enterprise applications
• Demonstrated knowledge of use of SQL
• Demonstrated knowledge of Hyland OnBase Document Management System in Higher Education
• Documented analytical and testing skills
• Ability to effectively interact with internal campus partners and external vendors
• Excellent communication and interpersonal skills; customer-service oriented; and a demonstrated flexibility with a variety of applications and user requests.
• Demonstrated ability to work in a team environment
• Demonstrated ability to work independently with minimal technical supervision

Preferred Qualifications:

• Experience in Higher Education working on university wide, large scale projects
• Must be well spoken, creative, and motivated
• Familiarity with Banner
• Familiarity with NextGen Dynamic Forms

Applicants must submit a cover letter, resume and three (3) professional references.

A sponsorship is not available for this position.

Finalists for this position may be asked to provide information about investigations and findings related to sexual misconduct including sexual harassment, sexual assaults, dating/domestic violence, and stalking during their current or immediately previous employment (if not currently employed).