PART TIME CUSTOMER CARE CENTER REPRESENTATIVE

Overview:

BankSouth is seeking a Part Time Customer Care Representative to assist customers with a wide variety of services and advise as how to best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service. The office hours of our customer care department are 7:00 AM - 6:00 PM Monday through Friday, and 8:00 AM through 1:00 PM on Saturday. Selected associate should be able to work approximately 6 to 8 hour shifts within the aforementioned time frames and a rotating Saturday shift. Selected associate should be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Benefits:

• 40 hours per year Paid Time Off
• 11 Paid Holidays
• 401k with employer match
• Employee Assistance Program
• Discount Programs

Responsibilities:

- Provide a timely response/follow up to customer inquiries, via the telephone and in writing, regarding their banking needs.

- Develop and maintain working competencies across multiple systems; employ critical thinking “outside the box” skills to assist clients with technology-based questions and services.

- Consult with customers regarding their product needs and respond with suggestions of Bank products that may enhance/improve their customer experience with BankSouth.

Experience & Education:

Two to Five years of similar or related experience, including time spent in preparatory positions. A high school degree or equivalent is required. Prior banking experience and call center experience is highly desired but not required. Bi-lingual in English and Spanish is highly desired but required.

BankSouth is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
To keep our bankers as safe as possible, we've installed clear plastic barriers, and provided face masks and hand sanitizer.

Work Location: One location

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